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Store Management

The inner workings of a multi-million dollar retail department store are both complex and dynamic. As a key player on our Management Leadership team, you’ll learn the challenges and collaborate on the solutions. Plus, you’ll get a firsthand introduction to the strategies and partnerships that will make you highly successful in this exciting, fast-paced program.

Available nationwide, this 8-week paid Store Management Internship will give you exposure to all facets of the job, including customer service, merchandising, business analysis, store operations, associate development, human resources and loss prevention.

A Day in the Life

Stores are the frontlines of Macy’s, putting a face—and experience—to our brand. Needless to say, there’s a lot of action working on the frontlines. Check out how a day might go for you as a member of the Store Management team.

Locations and Start Dates

The Store Management Internship is offered in stores located in key regional markets including New York City, Chicago, Los Angeles, San Francisco, Miami and Houston. The program starts in June.

Training

During the paid 8-week program, you will spend much of your time paired with a hand-picked Sales Manager mentor, who will model leadership best-practices and help you grow through continuous constructive feedback. Using your intern guidebook, you will work through weekly assignments, have the opportunity to meet and learn from executives from different business functions in your store and district, and spend several weeks on a capstone business-driving project and presentation.

You will also have the opportunity to network with other interns from your area by attending regional Intern Summits. You will meet senior executives, dig deeper into the analytical side of our business, explore big picture strategies and volunteer together at a local non-profit organization.

Impact

As a Management Intern, you’ll help create a customer-focused selling environment by learning what it takes to coach and develop a team of associates. You will also help drive sales and profit through a range of different activities, including: assisting in the daily operation of our stores, training and coaching associates, and analyzing trends alongside business partners who influence merchandise selections that better meet our customers’ needs. Additionally, your capstone project is not a case-study; the project is redesigned every year to focus on one of our current company initiatives, and you will truly have the opportunity to affect the success of our business through your ideas and hard work.

You will be an integral part of a performance-oriented management team that encourages collaboration and friendly competition. Being a manager means you set the pace and direction of your business; and you have the opportunity every day to innovate and test your ideas. With a flexible schedule that includes your preferences, you are able to maximize both work/life balance and the ability to run your business effectively.

Career Growth

Over the summer, you’ll have many chances to interact with Store Managers, business partners, and district leadership to gain greater insight into the structured and unstructured career paths available in our stores organization. Upon successful completion of the internship, and with your store manager’s recommendation, you may be offered a position to join us in your career after graduation in the Store Management Executive Development Program (EDP). These trainees are considered fast-track executives, with the hope and expectation that they will eventually become senior leaders in our company.

What is Store Management?

A store executive is a businessperson who is responsible for the day-to-day management of a retail location or department. Store executives are accountable for the financial results of their location or department and achieve results primarily through the management and development of their teams. Their teams can number from 15 to several dozen direct-reports. Macy’s Store teams are comprised of many important functions including Sales Managers, Support Managers (Merchandising, Operations, Human Resources, Visual, & Asset Protection) District Merchants, and Store Managers.

Store Management Executive Development Program

The Store Management Executive Development Program is designed to prepare you for a leadership role within the Stores Organization, through experiencing rotations as a Sales Manager, Merchandise Team Manager and District Merchant. Below are examples of the roles available for someone who pursues a career within the Stores Organization.

Merchandise Team Manager

Supervise the merchandising and support functions for a designated group of businesses, making departments customer-ready through merchandise placement, maintenance of signing and pricing standards and presenting an inviting sales floor for shoppers.

Assistant Store Manager

Assist the store manager in directing all activities related to a strong selling environment, customer service, merchandise flow, expense management, shortage prevention and sales support for a multi-million dollar store.

District Merchant

Drive sales and margin within a district of stores through hands-on merchandising execution as well as coaching and development of in-store selling capability.

VP Store Manager

Oversee all aspects of running a profitable store location. Set the tone and lead your team in driving sales, customer service, merchandise assortment and presentation, expense management, people development and sales support.

District Vice President

Drive sales and profit in a district of stores by creating a high performing, engaged organization with superb execution of merchandising priorities, outstanding customer service, selling capabilities and customer loyalty.

Regional Director of Stores

Drive sales and profits for a region of 60 to 120 stores by providing leadership, support and direction. Collaborate with the field merchant teams and the NYC Central Merchant organization to identify localization efforts.

Qualifications

First things first, to be eligible for our internship, you should be in your sophomore or junior year, on your way to earning a bachelor’s degree from an accredited university. A cumulative 3.0 GPA minimum is preferred. All majors will be considered for this opportunity.

We’ve also determined a few qualities that we often see in our most successful candidates. Intellectual curiosity, a positive attitude, and self-motivation are a great start. Beyond that, you should have a sincere passion for engaging with people—and the communication skills to match. Managing a team also calls for leadership experience that includes professional business ethics, assertiveness, and an aptitude for helping others solve problems. To round out your skillset, you should possess strong business acumen, with the ability to analyze data and draw conclusions.

Macy’s Snapshots

Store Management

The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Store Management inner workings.