The inner workings of a multi-million dollar retail department store are both complex and dynamic. As a key player on our Management Leadership team, you’ll learn the challenges and collaborate on the solutions. Plus, you’ll get a firsthand introduction to the strategies and partnerships that will make you highly successful in this exciting, fast-paced program.
Available nationwide, this 8-week paid Store Management Internship will give you exposure to all facets of the job, including customer service, merchandising, business analysis, store operations, associate development, human resources and asset protection.
Stores are the frontlines of Macy’s, putting a face—and experience—to our brand. Needless to say, there’s a lot of action working on the frontlines. Check out how a day might go for you as a member of the Store Management team.
The Store Management Internship is offered in stores located in key regional markets including New York City, Chicago, Los Angeles, San Francisco/Bay Area, Miami and Houston. The program starts in June.
During the paid 8-week program, you will spend much of your time paired with a hand-picked Sales Manager mentor, who will model leadership best-practices and help you grow through continuous constructive feedback. You will have the opportunity to shadow a Merchandise Team Manager who will take you through understanding and planning merchandising initiatives to drive a business and a District Merchant who you will shop the competition with and understand how they consult stores through merchandise execution strategies and recommend solutions to grow a business. Using your intern guidebook, you will work through weekly assignments, have the opportunity to meet and learn from executives from different business functions in your store and district, and spend several weeks on a capstone business-driving project and presentation.
You will also have the opportunity to network with other interns from your area by attending regional Intern Summits. You will meet senior executives, dig deeper into the analytical side of our business, explore big picture strategies and volunteer together at a local non-profit organization.
As a Management Intern, you’ll help create a customer-focused selling environment by learning what it takes to coach and develop a team of associates. You will also help drive sales and profit through a range of different activities, including: assisting in the daily operation of our stores, training and coaching associates, and analyzing trends alongside business partners who influence merchandise selections that better meet our customers’ needs. Additionally, your capstone project is not a case-study; the project is redesigned every year to focus on one of our current company initiatives, and you will truly have the opportunity to affect the success of our business through your ideas and hard work.
You will be an integral part of a performance-oriented management team that encourages collaboration and friendly competition. Being a manager means you set the pace and direction of your business; and you have the opportunity every day to innovate and test your ideas. With a flexible schedule that includes your preferences, you are able to maximize both work/life balance and the ability to run your business effectively.
Over the summer, you’ll have many chances to interact with Store Managers, business partners, and district leadership to gain greater insight into the structured and unstructured career paths available in our stores organization. Upon successful completion of the internship, and with your store manager’s recommendation, you may be offered a position to join us in your career after graduation in the Store Management Executive Development Program (EDP). These trainees are considered fast-track executives, with the hope and expectation that they will eventually become senior leaders in our company.
A store executive is a businessperson who is responsible for the day-to-day management of a retail location or department. Store executives are accountable for the financial results of their location or department and achieve results primarily through the management and development of their teams. Their teams can number from 15 to several dozen direct-reports. Macy’s Store teams are comprised of many important functions including Sales Managers, Support Managers (Merchandising, Operations, Human Resources, Visual, & Asset Protection) District Merchants, and Store Managers.
The Store Management Executive Development Program is designed as a three rotation experience to prepare you for a leadership role within the Stores Organization, through experiencing rotations as a Sales Manager, Merchandise Team Manager and District Merchant. Below are examples of the roles available for someone who pursues a career within the Stores Organization.
Drive the business of a multi-million dollar department store by leading and motivating the selling team, developing and managing the selling and service environment and presenting an inviting sales floor for maximizing the customer experience. This role will enable you to develop leadership skills and help you understand business acumen and how to drive success amongst your team.
Supervise the merchandising and support functions for a designated group of departments in the store while focusing on merchandising initiatives and identifying business opportunities to drive sales growth. This role will help you develop product merchandising skills, advanced business acumen, and a thorough understanding of store operations.
Drive sales and margin within a district of stores through hands-on merchandising execution as well as coaching and development of in-store selling capability. Ensure that Store Management has an effective coaching process in place; observe and review coaching tools during store visits; surface opportunities for improvement to Store Management. This role will develop skills in talent management, business acumen and the analytical skills needed to execute merchandise strategies.
Now it’s time for you to practice and apply all the skills you learned throughout the EDP rotations as a Merchandise Team Manager. You will be supervising the merchandising and support functions for a designated group of departments in the store. While focusing on merchandising initiatives and identifying business opportunities to drive sales growth.
Drive sales and margin within a district of stores through hands-on merchandising execution as well as coaching and development of in-store selling capability. Ensure that Store Management has an effective coaching process in place; observe and review coaching tools during store visits; surface opportunities for improvement to Store Management.
Assist the store manager in directing all activities related to a strong selling environment, customer service, merchandise flow, expense management, shortage prevention and sales support for a multi-million dollar store.
Oversee all aspects of running a profitable store location. Set the tone and lead your team in driving sales, customer service, merchandise assortment and presentation, expense management, people development and sales support.
Drive sales and profit in a district of stores by creating a high performing, engaged organization with superb execution of merchandising priorities, outstanding customer service, selling capabilities and customer loyalty.
Drive sales and profits for a region of 60 to 120 stores by providing leadership, support and direction. Collaborate with the field merchant teams and the NYC Central Merchant organization to identify localization efforts.
First things first, to be eligible for our internship, you should be in your junior year, on your way to earning a bachelor’s degree from an accredited university. A cumulative 3.0 GPA minimum is preferred. All majors will be considered for this opportunity.
Some qualities that we seek in candidates include intellectual curiosity, a positive attitude, and self-motivation. Beyond that, you should have a sincere passion for engaging with people—and the communication and organizational skills to match. Managing a team also calls for leadership experience that includes ability to solve problems and drive results through others, strong business acumen and the ability to execute plans and strategies, and a curiosity about developing a modern retail business.
The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Store Management inner workings.