The inner workings of a multi-million dollar retail department store are both complex and dynamic. As a key player on our Management Leadership team, you’ll learn the challenges and collaborate on the solutions. Plus, you’ll get a firsthand introduction to the strategies and partnerships that will make you highly successful in this exciting, fast-paced program.
Available nationwide, this 8-week paid Store Management Internship will give you exposure to all facets of the job, including customer service, store operations, associate development, human resources, visual merchandising and loss prevention.
Stores are the frontlines of Macy’s, putting a face—and experience—to our brand. Needless to say, there’s a lot of action working on the frontlines. Check out how a day might go for you as a member of the Store Management team.
With hundreds of stores located across America, our Store Management Summer Internship is offered nationwide. The program starts in June.
During the paid 8-week program, you will spend much of your time paired with a hand-picked Sales Manager mentor, who will model leadership best-practices and help you grow through continuous constructive feedback. Using your intern guidebook, you will work through weekly assignments, have the opportunity to meet and learn from executives from different business functions in your store and district, and spend several weeks on a capstone business-driving project and presentation.
You will also have the opportunity to network with other interns from your area by attending one of our regional Intern Summits. During this 2-day event, you will meet senior executives, dig deeper into the analytical side of our business, explore the city through a fun activity, and volunteer together at a local non-profit organization.
As a Management Intern, you’ll help create a customer-focused selling environment by learning what it takes to coach and develop a team of associates. You will also help drive sales and profit through a range of different activities, including: assisting in the daily operation of our stores, training and coaching associates, and analyzing trends alongside business partners who influence merchandise selections that better meet our customers’ needs. Additionally, your capstone project is not a case-study; the project is redesigned every year to focus on one of our current company initiatives, and you will truly have the opportunity to affect the success of our business through your ideas and hard work.
You will be an integral part of a performance-oriented management team that encourages collaboration and friendly competition. Being a manager means you set the pace and direction of your business; and you have the opportunity every day to innovate and test your ideas. With a flexible schedule that includes your preferences, you are able to maximize both work/life balance and the ability to run your business effectively.
Over the summer, you’ll have many chances to interact with Store Managers, business partners, and district teams to gain greater insight into the structured and unstructured career paths available in our stores organization. Upon successful completion of the internship, and with your store’s recommendation, you may be offered a position to join us in your career after graduation as a Store Management Executive Development Program Trainee. These trainees are considered fast-track executives, with the hope and expectation that they will eventually become senior leaders in our company.
A store executive is a businessperson who is responsible for the day-to-day management of a retail location or department. Store executives are accountable for the financial results of their location or department and achieve results primarily through the management and development of their teams. Their teams can number from 15 to several dozen direct-reports. Macy’s Store teams are comprised of many important functions including Sales Managers, Support Managers (Merchandising, Operations, Human Resources, Visual, & Asset Protection) District Merchants, and Store Managers.
The Store Program is designed to prepare you for your first position as Sales Manager.
During the 8-week EDP, you will hone your current skills and gain a solid understanding of retail management at a premier department store. You’ll learn our company philosophies for building partnerships and teams, leading and developing people, plus driving customer service and sales results.
The Transitional Assignment is designed to give trainees an additional four to nine weeks of experience in a new merchandise area of responsibility and possibly a different store too. You will hone your leadership skills and continue to learn how to drive Macy’s business goals and strategies by independently leading an area of business and a team.
Drive the business of a multi-million dollar department store by leading and motivating the selling team, developing and managing the selling and service environment and presenting an inviting sales floor for customer’s ease of shopping.
Rotation 1 provides you the responsibility to lead and manage an entire business and team of sales associates.
Rotation 2 provides a larger span of control and a larger selling area. It continues to build business acumen, merchandising and problem solving skills. Executives will have the opportunity to find creative ways to improve the customer experience and drive sales as well as opportunities to coach and mentor new store executives. During Rotation 2, executives are able to be nominated for the Stores Leadership Development Program.
Supervise the merchandising and support functions for a designated group of businesses, making departments customer-ready through merchandise placement, maintenance of signing and pricing standards and presenting an inviting sales floor for shoppers.
Assist the store manager in directing all activities related to a strong selling environment, customer service, merchandise flow, expense management, shortage prevention and sales support for a multi-million dollar store.
Drive sales and margin within a district of stores through hands-on merchandising execution as well as coaching and development of in-store selling capability.
Oversee all aspects of running a profitable store location. Set the tone and lead your team in driving sales, customer service, merchandise assortment and presentation, expense management, people development and sales support.
Drive sales and profit in a district of stores by creating a high performing, engaged organization with superb execution of merchandising priorities, outstanding customer service, selling capabilities and customer loyalty.
Drive sales and profits for a region of 60 to 120 stores by providing leadership, support and direction. Collaborate with the field merchant teams and the NYC Central Merchant organization to identify localization efforts.
First things first, to be eligible for our internship, you should be in your sophomore or junior year, on your way to earning a bachelor’s degree from an accredited university. A cumulative 3.0 GPA minimum is preferred. All majors will be considered for this opportunity.
We’ve also determined a few qualities that we often see in our most successful candidates. Intellectual curiosity, a positive attitude, and self-motivation are a great start. Beyond that, you should have a sincere passion for engaging with people—and the communication skills to match. Managing a team also calls for leadership experience that includes professional business ethics, assertiveness, and an aptitude for helping others solve problems. To round out your skillset, you should possess strong business acumen, with the ability to analyze data and draw conclusions.
The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Store Management inner workings.