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Store Management

The inner workings of a multi-million dollar retail department store are both complex and dynamic. As a key player on our Store Leadership team, you’ll learn the challenges and collaborate on the solutions. Plus, you’ll get a firsthand introduction to the strategies and partnerships that will make you highly successful in this exciting, fast-paced program.

Available nationwide, the Store Management Internship will give you exposure to all facets of leading a store including customer service, product merchandising, business analysis, visual presentation, store operations, colleague development, human resources, and asset protection.

A Day in the Life

Stores are the frontlines of Macy’s, putting a face—and experience—to our brand. Needless to say, there’s a lot of action working on the frontlines. Check out how a day might go for you as a member of the Store Management team.

Locations and Start Dates

The Macy’s Store Management Internship is offered in stores located in major markets nationwide. The program starts in June.

Training

During the paid 8-week program, you will spend much of your time paired with a hand-picked Manager of Sales and Customer Service as your mentor who will model leadership best-practices and help you grow through continuous constructive feedback. You will have the opportunity to shadow a Manager of Operations and Visual Merchandising who will help you understand and plan product merchandising initiatives to optimize business performance. You will work through hands-on weekly assignments, have the opportunity to meet and learn from leaders from different business functions in your store and region, and work on a capstone business-driving project and presentation.

You will meet senior leaders, dig deeper into the analytical side of our business, and explore big picture retail strategies.

Impact

As a Store Management Intern, you’ll help create a customer-focused selling environment by learning what it takes to coach and develop a team of associates. You will also help drive sales and profit through a range of different activities, including: assisting in the daily operation of our stores, training and coaching associates, and analyzing trends alongside business partners who influence merchandise selections that better meet our customers’ needs. Additionally, you will complete a business-driving project & presentation demonstrating your learning throughout the program and consulting store leadership on your new ideas to improve the business.

You will be an integral part of a performance-oriented management team that encourages collaboration and learning new skills. Being a manager means you set the pace and direction of your business; and you'll have the opportunity every day to innovate and test your ideas. With a flexible schedule that considers your preferences, you are able to maximize both work/life balance and the ability to run your business effectively.

Career Growth

Over the summer, you’ll have many chances to interact with Store Managers, business partners, and regional leadership to gain greater insight into the structured and unstructured career paths available in our stores organization. Upon successful completion of the internship, and with your store manager’s recommendation, you may be offered a position to join us in your career after graduation in the Store Management Executive Development Program (EDP). EDP trainees are considered fast-track executives with the hope and expectation that they will eventually become senior leaders in at Macy’s.

What is Store Management?

Macy’s store leadership teams are comprised of many important functions including Sales and Customer Service Managers, Operations and Visual Merchandising Managers, Managers of Business Administration and Store Managers.

Store Management Executive Development Program

The Store Management Executive Development Program is designed as a three rotation experience to prepare you for a leadership role within the Stores Organization. Below are examples of the roles available for someone who pursues a career within the Stores Organization. You will have exposure to each role throughout the program.

Sales and Customer Experience
~ 9 Months

Operations and Visual Merchandising
~ 9 Months

Business Administration
~ 6 Months

Drive the business of a multi-million dollar department store by leading and motivating the selling team, developing and managing the selling and service environment and presenting an inviting sales floor for maximizing the customer experience. This role will develop leadership skills and help you understand business acumen and how to drive success amongst your team.

Lead the merchandising and operational support functions for a designated group of departments in the store while focusing on supply chain initiatives and identifying business opportunities to drive sales growth. This role will develop product merchandising skills, advanced business acumen and a thorough understanding of store operations.

Lead the essential activities that drive At Your Service and all other business processes enabling Macy’s Stores to successfully operate. Manage all At Your Service staff to ensure Customer Service standards are established. Focus on the recruitment and on-boarding activities for new colleagues, optimize weekly store schedules, and manage execution of all store administrative functions such as budgets and cash office functions.

Ensure the protection of all Colleagues, Customers, merchandise, infrastructure and security within the Store. Develop, implement, and lead all shortage and safety strategic initiatives.

Store Leadership Team

Now it’s time for you to practice and apply all the skills you learned throughout the EDP rotations. You will have the opportunity to be placed in and move throughout several key leadership roles including: Manager of Sales and Customer Experience, Manager of Operations and Visual Merchandising, and Manager of Business Administration. Experiencing these different roles will ensure you are ready to take the crucial next step...Store Manager.

Senior Director, Store Manager

Oversee all aspects of running a profitable store location. Set the tone and lead your team in driving sales, customer service, merchandise assortment and presentation, expense management, people development and sales support.

Divisional Vice President

Drive sales and profit in a district of stores by creating a high performing, engaged organization with superb execution of merchandising priorities, outstanding customer service, selling capabilities and customer loyalty.

Regional Director of Stores

Drive sales and profits for a region of 60 to 120 stores by providing leadership, support and direction. Collaborate with the field merchant teams and the NYC Central Merchant organization to identify localization efforts.

Chief Stores Officer
Qualifications

First things first, to be eligible for our internship, you should be in your junior year, on your way to earning a bachelor’s degree from an accredited university. A cumulative 3.0 GPA minimum is preferred. All majors will be considered for this opportunity.

Some qualities that we seek in candidates include intellectual curiosity, a positive attitude, and self-motivation. Beyond that, you should have a sincere passion for engaging with people—and the communication and organizational skills to match. Managing a team also calls for leadership experience that includes ability to solve problems and drive results through others, strong business acumen and the ability to execute plans and strategies, and a curiosity about developing a modern retail business.

Macy’s Snapshots

Store Management

The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Store Management inner workings.